Refund policy

Return & Refund Policy

30-Day Risk-Free Guarantee

We stand behind our product and want you to feel confident trying it.

If you’re not satisfied with your purchase, you can request a return within 30 days of receiving your order for a full refund.

No stress. No complicated process.

Eligibility for Returns

To be eligible for a return:

  • The item must be in good condition
  • The product must not be intentionally damaged or misused
  • Proof of purchase (order number or receipt) is required

We understand that you need to test the product — that’s the whole point. Reasonable use is completely fine.

How to Request a Return

  1. Contact our support team at support@??.com
  2. Provide your order number and reason for return
  3. We’ll send you return instructions

Do not send items back without contacting us first. It just creates chaos for everyone involved.

Refund Process

Once your return is received and inspected:

  • Your refund will be processed within 3–7 business days
  • Funds will be returned to your original payment method

Depending on your bank, it may take additional time for the refund to appear.

Shipping Costs

  • Original shipping costs are non-refundable (unless the item is defective)
  • Return shipping costs may be the responsibility of the customer

If the product arrives damaged or defective, we’ll cover it. We’re not monsters.

Damaged or Defective Items

If your item arrives damaged or not working properly:

  • Contact us within 48 hours of delivery
  • Include photos or video proof

We will offer a replacement or full refund at no additional cost.

Exchanges

We only replace items if they are:

  • Defective
  • Damaged

If you need an exchange, contact us and we’ll handle it quickly.

Non-Returnable Situations

We reserve the right to refuse returns if:

  • The item is heavily used or damaged beyond normal testing
  • The return request is made after 30 days
  • There is evidence of abuse or misuse

Basically, don’t treat it like a football and then act surprised.

Important Notes

  • This product is intended as a training aid, not a guaranteed behavioral cure
  • Results may vary depending on the dog and usage consistency
  • We recommend following the provided instructions for best results

(Yes, this protects you legally and aligns with the reality you already saw in your research .)

Contact Information

For any questions, reach out to us at:
support@pawtrol.com